Privacy Policy - Website

Effective Date: May 27, 2026

Groundhog Audio LLC (“Groundhog Audio,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our services, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide, including when you place an order, join a waitlist or newsletter, create an account, contact us, submit a support request, or participate in surveys or promotions.

This information may include your name, email address, billing address, shipping address, phone number, account credentials, payment-related information, and any information you include in communications with us.

Payment information is processed securely through third-party payment providers. We do not store full payment card details on our servers.

1.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information through cookies, pixels, analytics tools, and similar technologies.

This may include your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring website, and interactions with our website and advertisements.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, remember user preferences, analyze website traffic and performance, measure marketing effectiveness, and deliver and measure advertisements.

Cookies may be set by us or by third-party providers.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

3. Analytics and Advertising Services

We may use third-party analytics and advertising services, including services provided by Google and Meta.

These services may use cookies, pixels, and similar technologies to collect information about your interactions with our website and advertisements.

Google Analytics

We use Google Analytics to understand website traffic and user behavior. Google Analytics may collect information such as pages visited, session duration, device and browser information, and referral sources.

For more information about how Google uses data, visit: https://policies.google.com/technologies/partner-sites

Advertising and Remarketing

We may use advertising tools and tracking technologies provided by companies such as Meta and Google to measure ad performance, understand customer interests, deliver relevant advertisements, and retarget visitors with ads on other platforms.

Depending on your jurisdiction, this type of data sharing may be considered “sharing” or “selling” personal information under applicable privacy laws.

4. How We Use Information

We may use collected information to process orders and transactions, provide products and services, respond to inquiries and support requests, send order confirmations and updates, send newsletters or marketing communications where permitted, improve website functionality and performance, analyze usage trends, detect fraud or security issues, and comply with legal obligations.

5. How We Share Information

We do not sell personal information for monetary compensation.

We may share information with payment processors, shipping providers, website hosting providers, analytics providers, advertising and marketing partners, email and communication platforms, and professional advisors or legal authorities when required.

We may also transfer information as part of a merger, acquisition, financing, or sale of all or part of our business.

These third parties may process information on our behalf for business purposes.

6. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable laws, including the right to access personal information we hold about you, request correction of inaccurate information, request deletion of your information, opt out of marketing communications, and opt out of targeted advertising or certain data sharing practices.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to opt out of the sharing or sale of personal information for advertising purposes. California residents may also request to opt out of the sharing of personal information for targeted advertising purposes by contacting us at contact@groundhogaudio.com.

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to data portability, the right to withdraw consent at any time, and the right to lodge a complaint with your local data protection authority. We process personal information based on your consent, the performance of a contract, our legitimate interests, or to comply with legal obligations.

To exercise your rights, contact us using the information below.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Users

Our website and services are operated in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the “Effective Date” at the top of this page.

12. Contact Us

Groundhog Audio LLC

Email: contact@groundhogaudio.com

Privacy Policy - OnePedal App (Desktop and Mobile)

Effective Date: May 27, 2026

Groundhog Audio LLC ("we", "us", or "our") operates the OnePedal application. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

1. Information We Collect

When you create an account, we collect:

  • Email address and password (password is securely hashed)

  • Username

  • Phone number (optional)

  • Profile picture (optional)

When you use the app, we store:

  • Guitar details (nickname, style, pickup types, images)

  • Audio output details (nickname, type, brand, model, images)

  • Tone configurations (effect chain settings and knob values)

  • Song library (song references, custom titles, artwork)

  • Setlists (names, song order, cover images)

2. Audio Data

The OnePedal app accesses your microphone to receive guitar audio from your audio interface for real-time effect processing. This audio is processed locally on your device and is not recorded, stored, or transmitted by us.

The app also lets you upload your own audio sample clips to play back while configuring tones. These clips are stored locally on your device and are not transmitted to our servers.

The app includes a tone-matching feature that allows you to submit audio clips for analysis. Audio clips you submit to this feature are transmitted to our servers and to service providers acting on our behalf and processed to generate matching tone settings. The audio clip itself is deleted after processing — only the resulting tone settings are saved to your account, and you can delete them at any time from within the app. We do not use your submitted audio for any purpose other than providing the tone-matching service to you, and we do not allow our service providers to use your submitted audio to train their models.

3. Pedal Connection

The OnePedal app connects to the physical Groundhog Audio OnePedal hardware over Bluetooth Low Energy (BLE). With your permission, the app discovers and pairs with your pedal and exchanges configuration data such as presets, settings, knob values, and firmware version. The pedal itself does not collect personal information about you.

4. How We Use Your Information

We use your information to:

  • Provide and maintain the OnePedal service

  • Store your tones, songs, and setlists

  • Display community tones shared by users

  • Generate aggregate statistics (top and trending songs)

  • Respond to support requests

5. Community Features

Your username and profile picture are publicly visible to all users of the service. Images you upload — including guitar photos, output photos, song artwork, and setlist covers — may be viewable by other users when they visit your profile. When you share a tone with the community, your tone configuration also becomes publicly visible. If you delete your account, your shared community tones will remain available but your creator information will be removed.

6. Third-Party Services

We use Supabase as our backend infrastructure and secure cloud storage provider. This includes database storage and file storage (such as profile images, guitar images, and artwork). All data is transmitted over encrypted HTTPS connections.

We use Sentry as a third-party service to capture crash reports and error diagnostics. This helps us find and fix bugs. The following information is sent to Sentry when an error or crash occurs:

  • A random, anonymous installation identifier (a UUID generated on first launch; not linked to your account, name, or email)

  • Error messages and stack traces from the app

  • System information: operating system version, CPU model, amount of RAM, app version

  • On Windows: the names and versions of your installed audio drivers (used to diagnose audio-driver-specific crashes)

  • Audio-related context when a crash happens during audio playback: the audio device you selected, the driver name and version, sample rate, and buffer size

  • For native application crashes only: a memory snapshot of the OnePedal process ("minidump") — similar to a standard Windows or macOS crash report

We explicitly do NOT collect any of the following via Sentry: your email address, name, phone number, IP address, keystrokes, the contents of your microphone input, or the contents of files on your computer. Stack traces may contain standard operating-system paths that include your OS username.

We do not use advertising networks. We do not sell your personal information. We only share information with third-party service providers as necessary to operate and improve the service.

7. Data Storage and Security

Your account data, tones, songs, setlists, and uploaded images are stored on secure cloud servers provided by Supabase. Crash reports and diagnostic data described in Section 6 are stored on Sentry's servers. We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and row-level security policies to protect your information.

8. Data Retention

We retain your personal information only while your account is active. When you delete your account, your personal data is permanently removed within 30 days, except where retention is required for legal or security purposes.

9. Your Rights

You have the right to:

  • Access your personal data through the app

  • Update your profile information at any time

  • Delete your account and all associated data from the Profile settings

  • Request information about the data we store about you

  • Request deletion of crash reports and diagnostic data associated with your installation (contact us to request this; see Section 13)

When you delete your account, all your personal data, uploaded images, songs, setlists, and private tones are permanently deleted. Community tones you shared will be preserved but disassociated from your identity.

10. Children's Privacy

OnePedal is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy within the app and updating the effective date. Your continued use of OnePedal after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at contact@groundhogaudio.com.